Zoren AI

How patients opt in to text messages

Effective date: October 13, 2026 · Last updated: October 13, 2026

Zoren AI (operated by Zoren, Inc.) sends text messages on behalf of a pharmacy, to that pharmacy’s own patients, about their own orders: a secure payment link, a payment receipt, and a notice when the order is ready for pickup or has shipped. We do not send marketing or promotional texts. This page shows where and how a patient agrees to receive them.

1. Who receives texts

Only a patient of the sending pharmacy, whose mobile number the patient gave the pharmacy when registering or when a prescription was filled, and only about an order the pharmacy has started for that patient. Numbers are never collected from the public and never bought or shared.

2. How the patient opts in

Giving the number to the pharmacy. The patient gives their mobile number to the pharmacy at registration or when a prescription is filled and agrees to be contacted about their orders. The pharmacy starts an order and the patient receives one text: the secure link to review and pay. That first text names the pharmacy and says Reply STOP to opt out.
Optional receipt and shipping updates, on the secure payment page. After confirming their date of birth, the patient sees the control below. It is a separate checkbox, unticked by default, and the order can be paid and signed whether or not it is ticked. The terms are accepted with their own, separate checkbox.
Opting out at any time. The patient replies STOP to any text and receives one confirmation and no more texts until they reply START. Reply HELP for help.

3. The consent control, as the patient sees it

Terms

I have read and agree to these terms.

Text messages (optional)

I agree to receive text messages from Whole Health Pharmacy about this order, including payment receipts and shipping and delivery updates. Message and data rates may apply. Reply STOP at any time to opt out.

Both boxes are shown unticked. Ticking the second is the patient’s choice and is not needed to pay. What the patient agreed to, the exact words shown and the time are kept with the order.

4. Example messages

Whole Health Pharmacy: Your order is ready. Reply STOP to opt out of texts. Review and pay securely: https://zoren.ai/pay/…
Whole Health Pharmacy: Payment of $15.97 received. Thank you! Reply STOP to opt out.
Whole Health Pharmacy: Your order has shipped. Track it: https://www.fedex.com/…
Whole Health Pharmacy: Your order is ready for pickup. Please bring a photo ID.

5. Frequency, cost and your information

Message frequency varies with orders, typically one to four texts per order. Message and data rates may apply. Mobile numbers and text-message consent are not shared with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy and Terms. Questions: info@zoren.ai.